Privacy Policy

2ph.com is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to how we handle your information. Whether you're a player from Metro Manila, Cebu, Davao, or anywhere else in the Philippines, you deserve to know exactly how your data is being used.

This Policy applies to all personal data collected through the 2ph.com website, mobile application, customer support channels, and any other touchpoints where you interact with 2ph.com. It should be read alongside our Terms & Conditions, which govern your overall use of the platform.

We are committed to full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012, 2ph.com acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes. This means 2ph.com determines the purposes and means of processing your personal data.

Where 2ph.com engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with 2ph.com's instructions and applicable Philippine law.

If you have any questions about how 2ph.com processes your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 16 of this Policy.

2ph.com collects the following categories of personal data, depending on how you interact with the platform:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number or email address
• Residential address (province, city/municipality)
• Government-issued ID details (e.g., Philippine National ID, UMID, passport, driver's license) — collected during KYC verification

• GCash or PayMaya (Maya) account number linked to your 2ph.com account
• Bank account details (bank name, account number) for withdrawal processing
• Transaction history (deposits, withdrawals, wager amounts, winnings)

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on 2ph.com
• Login timestamps and access logs
• Cookie identifiers and similar tracking data (see Section 8)

• Customer support chat transcripts and email correspondence
• Feedback, survey responses, and promotional opt-in preferences

We do not collect sensitive personal information (as defined under the DPA) such as health data, political opinions, or religious beliefs, unless specifically required by law or with your explicit consent.

2ph.com collects personal data through the following means:

• Direct registration: Information you provide when creating your 2ph.com account, completing KYC verification, or updating your profile.
• Platform activity: Data generated automatically as you use 2ph.com, including game play, deposits, withdrawals, and navigation behavior.
• Customer support interactions: Information you share when contacting our support team via live chat or email.
• Cookies and tracking technologies: Data collected automatically through cookies, web beacons, and similar technologies when you visit 2ph.com (see Section 8).
• Third-party verification providers: Identity and address verification data received from KYC/AML service providers when we verify your identity.
• Payment processors: Transaction confirmation data received from GCash, PayMaya, or banking partners when you make deposits or withdrawals.

Under the Philippine Data Privacy Act of 2012, 2ph.com processes your personal data on the following legal bases:

2ph.com uses the personal data we collect for the following purposes:

• To create, verify, and manage your 2ph.com player account.
• To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card.
• To verify your identity and age (21+) in compliance with PAGCOR licensing requirements and Philippine AML regulations.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the platform.
• To provide customer support and respond to your inquiries.
• To send you transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts).
• To send you promotional offers and marketing communications, where you have opted in to receive them.
• To administer responsible gaming tools including deposit limits, session reminders, and self-exclusion.
• To analyze platform usage and improve the 2ph.com user experience.
• To comply with applicable Philippine laws, regulations, and regulatory directives from PAGCOR and the AMLC.

2ph.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.

2ph.com does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

We are required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies when required by law, court order, or regulatory directive.

To process your deposits and withdrawals, we share necessary financial data with our payment partners including GCash, PayMaya (Maya), and Philippine banking institutions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank). These partners process your data under their own privacy policies and applicable Philippine financial regulations.

To fulfill our KYC obligations, we may share your identity documents and personal details with accredited third-party identity verification service providers. These providers are contractually bound to process your data solely for verification purposes.

We use third-party cloud hosting, analytics, and security service providers to operate the 2ph.com platform. These providers act as Personal Information Processors under data processing agreements and may not use your data for their own purposes.

In the event of a merger, acquisition, or sale of all or part of 2ph.com's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy protections applicable to your data.

2ph.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use certain features of 2ph.com, including logging in to your account.

2ph.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, 2ph.com will securely delete or anonymize it in accordance with our internal data disposal procedures.

2ph.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 2ph.com servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized 2ph.com personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, containing, and reporting personal data breaches.

While 2ph.com takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your 2ph.com login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 2ph.com:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 16. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

2ph.com is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under 21 has registered on 2ph.com, please contact us immediately at the details provided in Section 16 so we can take appropriate action.

In some cases, your personal data may be transferred to, stored, or processed in countries outside the Philippines — for example, where our cloud infrastructure or third-party service providers are located. When such transfers occur, 2ph.com ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms. By using 2ph.com, you consent to such cross-border transfers subject to these safeguards.

The 2ph.com platform may contain links to third-party websites or services. This Privacy Policy applies solely to 2ph.com and does not cover the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. 2ph.com is not responsible for the privacy practices or content of third-party websites.

2ph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification, and update the "Last Updated" date at the top of this page.

Your continued use of 2ph.com following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using 2ph.com and may request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 2ph.com, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the chat widget on the 2ph.com platform
• Email: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.